Welcome to CEDR's online dispute resolution portal.

CEDR provides independent alternative dispute resolution for consumers when they experience problems with subscribing companies.

Before you begin registering your complaint, please ensure you have read and understood the relevant Service Rules and scheme documentation. These can be found on the relevant scheme pages on our website or you can contact the team who will be happy to send you a copy.

For these services we use a process called adjudication to resolve disputes. This is a process by which an adjudicator, who has a legal background, weighs up the documents and evidence provided by the customer and the company in order to reach a final decision. The adjudicator will take into account the law relevant to the subject matter of the dispute at hand. The adjudicator’s decision is binding upon both parties if the customer chooses to accept it. If the customer chooses not to accept the decision, it will have no binding effect on either party. Please note that once a decision is issued it cannot be appealed or reviewed under any circumstances.

CEDR delivers an accessible and transparent service and all information available on the online portal can be seen by the customer, the company, CEDR and the adjudicator.

If you have any questions or require assistance, please contact our Enquiries and Administration Team via email.

For Postal disputes postrs@cedr.com
For Surveying disputes: surveyors@cedr.com
For New Homes disputes: applications@cedr.com

Important Notice: The online case management system will log you out after 30 minutes of inactivity.